Centraly 3CX Solutions for Business
Imagine your business with no missed calls
One platform for voice, video, chat, messaging, and contact center operations. Centraly implements 3CX around the way your business works, with live monitoring, clear reporting, remote-work apps, and practical integrations with your business systems.
Business communications in one placeFewer tools to switch between and better control of the customer experience.
Business PhoneCalling, routing, transferring, and recording
Video MeetingsBrowser-based collaboration and screen sharing
Chat and MessagingLive Chat, WhatsApp, and SMS
Reporting and ManagementKPIs, operations, and performance tracking
Work from Anywhere
Keep your team connected wherever they work
Employees use the same business number from mobile, browser, or desktop apps and access calls, chat, meetings, and team presence without switching between multiple tools.
- Make and receive calls using the company identity.
- Apps for Android, iOS, Windows, and the web browser.
- Team presence, internal chat, and meetings in one platform.
- Secure communications for office, hybrid, and remote teams.
From AnywhereOffice, home, or on the move
Business NumberWithout exposing an employee personal number
Built-in Contact Center
Monitor calls and queues in real time
Operational and supervisory tools help managers understand what is happening now and step in at the right time.
Live Monitor & Switchboard
A live view of operations
View active calls, queues, agents, waiting times, and the status of every interaction from one operational interface.
- Route calls by queues, skills, and IVR.
- Listen In, Whisper, and Barge In tools for supervisors.
- Callback, call recording, and quality reviews.
- Wallboard KPIs for real-time performance tracking.
Features for the Entire Customer Journey
Every channel and tool your team needs
We design the solution around how your company works instead of forcing your team to change every process.
Web & Desktop Apps
Calls, chat, and meetings from the browser or desktop app.
Live Chat
Website chat with one-click escalation to voice or video.
WhatsApp & SMS
Manage business messages centrally and assign them to teams without personal numbers.
Reports and Analytics
Track agents, queues, SLAs, missed calls, and trends.
Video Meetings
Screen sharing, whiteboard, polls, and meeting recording from the platform.
CRM Integration
Display customer records, use Click2Call, log calls, and link interactions automatically.
Call Flow Designer
Design call handling, routing, outbound dialing, and survey workflows.
Security and Backup
Encryption, SIP attack protection, administrative access controls, and failover options.
Reporting and AI
Clearer data and faster operational decisions
3CX provides agent, queue, and service-level KPIs and reports. Depending on your edition and configuration, AI capabilities can add deeper context to calls and the customer experience.
Sentiment AnalysisUnderstand customer sentiment by call, agent, or queue.
Call SummariesSummarize key points to accelerate follow-up and reduce recording review time.
TranscriptionSearchable transcripts for review and training, based on your configuration.
Performance ReportsCompare wait times, response, and interaction quality across teams and queues.
Omnichannel Communications
Voice, chat, and messaging in one workspace
Employees handle website conversations, messages, and calls from a unified interface with queues, transfers, and a clear interaction history.
Live Chat
Conversation Management
Chat & MMS
Team and Presence
Call History
Video Collaboration
Meetings, training, and presentations inside the platform
Built-in video with screen sharing, whiteboard, and engagement tools, keeping communication connected to the rest of your workflow.
Centraly Implementation
From needs analysis to launch and optimization
We connect technology to business goals: faster response, organized queues, clearer reporting, and a smoother employee and customer experience.
Review lines, branches, users, queues, and required integrations.
Define hosting architecture, call flows, permissions, and reporting.
Configure and test the system, then train administrators, supervisors, and users.
Monitor operations and refine reports and workflows using real-world data.
Get Started with Centraly
Ready for a 3CX Cloud PBX built around your business?
Tell us your number of users and how your team works. We will contact you to discuss the right 3CX Cloud setup and implementation plan.