WhatsApp Chatbot for your business

Turn WhatsApp into an automated channel

Centraly’s WhatsApp chatbot helps you handle inquiries, requests, and complaints in a structured manner without intervention from your team.
A professional experience powered by an integrated operational system.
Transform WhatsApp from individual chats into an enterprise channel
Increase team capacity to handle a higher volume of conversations
Clear service workflow to easily monitor performance

Trusted by Saudi Companies

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Why Centraly WhatsApp Chatbot?

Enterprise WhatsApp-based system

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Identify cases that require intervention

The system enables automatic transfer of conversations to the appropriate staff member when needed, ensuring communication continuity.

Full support for Arabic dialects

Full support for Arabic NLP, with deep understanding of Saudi and Gulf dialects, aligned with local market needs.
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Structured data that can be built upon

Transform customer interactions into structured data to understand question patterns and recurring issues, making it easier to user experience.
Centraly WhatsApp Chatbot Featurre

WhatsApp-based customer service system

Organized conversations that guide customers to the right path.

A chatbot that handles conversations in a natural manner while understanding user intent and conversation context.
A chatbot that handles customer conversations naturally and guides the interaction through a clear flow.
Manage multi-step conversations without losing context
Automatic conversation organization based on customer selections and dialogue flow.

Operational analytics that support performance improvement.

Transform daily conversations into analyzable data that helps improve customer experience and support decision making.
Monitoring conversation content and classifying it by type.
Summarization of long conversations when needed.
Identifying recurring issues through review.

Full automation of service journeys

Run end-to-end service journeys within WhatsApp without relying on manual replies or team intervention.
Execute complete service scenarios within WhatsApp
Automate responses outside working hours
Automatic follow-up with the customers

Direct integration with the company’s systems

Chatbot operates as part of the company’s infrastructure rather than as a standalone channel.
Direct integration with CRM, ERP, and ticketing systems
Full Integration with custom systems via APIs and webhooks
Real-time data synchronization across systems

Seamless transition to human support

When a case requires human intervention, the conversation is seamlessly transferred while preserving full context.
Automatic distribution of conversations to the support team
Seamless transition from bot to agent
A complete conversation history before and after the handover

Professional messaging via your business WhatsApp

Send messages and transactions through the official WhatsApp channel in compliance with WhatsApp Business API standards.

Accredited and secure broadcast campaigns and messages
Send invoices, files, and direct links
Personalize messages by customer or segment

Operational flexibility

Integration with your organization’s tools

Centraly’s WhatsApp chatbot can be easily integrated with accredited tools and systems within your organization.

Boost your team readiness

Equip your team with a professional conversation system that supports organized daily communication.

Customer Reviews

Trusted by Business Excutives

Working with Centraly was clear from the start. The team understood our needs, and implementation was straightforward. We saw a real improvement in organizing communications and managing daily operations.
Ahmed Al-Otaibi
Chief Operating Officer
What sets Centraly apart is that they do not sell promises. The solution they delivered fit our existing infrastructure, and the technical support is responsive and understands large enterprise environments.
Abdullah Al-Qahtani
Chief Technology Officer
Moving to the cloud call center with Centraly simplified many aspects for us, especially as our branches expanded. Management became clearer, and performance tracking is now much easier than before.

Mohammed Al-Subaie
Customer Service Manager
The system is stable and the reports are clear. The biggest difference for us was having full control over call distribution without chaos during peak times.
Nasser Al-Dosari
Chief Operating Officer
FAQ

Know more about Centraly WhatsApp Chatbot

What is a WhatsApp chatbot?

A WhatsApp chatbot is an automated system that operates through the WhatsApp Business channel, enabling the management of customer conversations, responding to inquiries, and running structured service journeys, with the ability to integrate with the company’s systems when needed.

A WhatsApp chatbot helps organize conversations, reduce pressure on customer service teams, speed up responses, and automate recurring tasks and services within WhatsApp conversations.

You can get started by contacting the Centraly team to define the required conversation flows and tasks, then setting up and launching the chatbot on your WhatsApp Business account, with technical support provided throughout the setup and operation phases.

It can execute complete service journeys within WhatsApp, such as collecting request details, opening a support ticket in the ticketing system, or passing booking data to the scheduling system or CRM, based on the integrations enabled within your organization.

Yes, the conversation engine is designed to understand Arabic and accommodate many commonly used dialect expressions, with the ability to handle long sentences and textual data such as names and order numbers.

The bot focuses on repetitive inquiries and automatable tasks, while cases that require special handling are routed to customer service agents, with the full conversation history provided to support faster resolution.

The solution supports integration via APIs and webhooks with systems such as ERP, CRM, ticketing systems, and scheduling systems, making WhatsApp part of the complete workflow rather than an isolated channel.

Yes, managers can view metrics on the number of conversations, journey performance, and rates of conversation handoff to agents, in addition to indicators related to team performance in cases that require human intervention.

Start improving your customer service operations in your company