✨ Connect with customers across 15+ channels
Every conversation and channel in one platform
Chat Centraly is more than a WhatsApp platform. It is a complete solution for conversations, chatbot flows, contacts, team members, campaigns, and customer service across multiple channels, with integrations for CRM, ERP, e-commerce, and custom business systems.
Chat Centraly — Omnichannel Inbox
Contacts10,240
Active channels6
Response rate92%
I found you on Instagram and would like to learn more.
Welcome 👋 Your conversation is now connected to WhatsApp. Do you need a plan for 5 or 10 users?
I have 5 users and need a CRM integration.
Great. We can connect customer and order data through an API or webhook.
Most active channels
WhatsApp4,880
Instagram2,140
Web Chat1,520
Conversion growth
One platform for every conversation
Unified tools that help your team respond, organize, and scale
Run channels, conversation automation, workload distribution, and integrations from one environment built for customer service and sales.
Saudi market ready
Configuration aligned with local business needs
Bilingual
Full Arabic and English support
Flexible scaling
Grows with your business and team
Popular channels you can run and manage through the platform
🟢 WhatsApp📷 Instagram🔵 Messenger🌐 Web Chat
✈️ Telegram🎵 TikTok💬 SMS☎️ Voice
Multiple channels — one experience
Meet customers on the channel they prefer
Build your conversation logic once, then use it across channels while keeping the experience consistent for your team and customers.
Customer service, templates, campaigns, notifications, catalogs, and follow-up.
Automate direct messages, comment replies, and story interactions.
Facebook Messenger
Handle messages and leads coming from your page, ads, and comments.
Web Chat
A branded website chat widget that captures customer details before the conversation starts.
Telegram
Bots, messaging, and broadcasts for customers and communities with complete automation flows.
TikTok
Engage leads from interactions and messages according to channel capabilities.
SMS
Alerts, short messages, and follow-ups through supported providers.
Voice
Voice flows and automated call assistants based on your provider and integration.
Viber
Automated replies, offers, and customer follow-up on Viber.
Automate messages, interactions, and customer processes on WeChat.
LINE
Customer service, offers, and interactive messages for LINE markets.
Slack
Route conversations and notifications into your internal team collaboration.
VK
Manage messages, comments, and automation across the VK network.
JivoChat
Hand conversations from automation to live support agents in JivoChat.
Intercom / Live Chat
Transfer conversations to customer service while preserving the full customer context.
More than a chatbot
Everything sales and customer service teams need
From building conversation flows and agent handoff to campaigns, tickets, data, and reporting.
🌳
Visual Flow Builder
Design conversation paths with drag-and-drop questions, buttons, conditions, and routing.
📇
Contacts
Manage and segment customers by tags, fields, sources, last interaction, and status.
👥
Team Members
Add team members, distribute conversations, set permissions, and monitor performance.
📣
Campaigns
Send organized campaigns by segment, track results, and retarget customers.
🎧
Live Agent Handoff
Pause automation and seamlessly transfer a conversation to a service agent.
📊
Reports and Analytics
Monitor engagement, response time, team performance, campaigns, and conversions.
🎫
CRM and Tickets
Organize opportunities, orders, tickets, and processing stages within the conversation.
🤖
Artificial Intelligence
Add an intelligent assistant for answers, qualification, and support using your business data.
How does it work?
A clear journey from the first message to resolution
We build a flow that fits your operation, captures customer data, runs actions, and connects your systems.
1
The customer starts a conversation
Through WhatsApp, Instagram, your website, Messenger, or any active channel.
2
The automated flow responds
It understands the request, collects data, presents options, and selects the right path.
3
The platform connects your systems
Check an order, create an opportunity, book an appointment, or update data through an API.
4
Automatic handoff or follow-up
Transfer the conversation to a team member or trigger a follow-up campaign.
Connect your systems and applications
Integrate Chat Centraly with your current environment instead of operating disconnected systems.
CRM and Sales Management
Send leads, opportunities, notes, and sales stages to your CRM and synchronize them with your workflow.
ERP and Internal Systems
Connect with ERP platforms such as Odoo or internal systems to retrieve customers, orders, and invoices.
E-commerce
Show products, track orders, recover abandoned carts, and bring store data into the conversation.
Email and Marketing
Send email, synchronize customers, and run multi-channel follow-up campaigns.
Support and Live Chat
Transfer automated conversations to support agents in live-chat and customer service systems.
Telephony and Messaging
Run SMS, Voice, or WhatsApp through supported communication providers based on project requirements.
Google Sheets and Data
Read and write customer, campaign, and result data to simplify operations and reporting.
Analytics and Advertising
Track interactions and conversions and connect them with measurement and advertising platforms.
APIs and Webhooks
Flexible integration with almost any external system to exchange data and execute actions automatically.
Have a custom system?
Request an Integration Review
We review its API and design the data flow between conversations and your system.
Solutions for your business
Practical scenarios that increase sales and improve service
We tailor conversation flows and integrations to your business and team procedures.
01
Sales and Lead Qualification
Capture customer needs, qualify each lead, and route it to the right sales representative.
- Automatic lead qualification
- Opportunity distribution
- Interested-lead follow-up
02
Customer Service and Support
Answer recurring questions, open tickets, and transfer complex cases to an agent.
- Frequently asked questions
- Ticket creation and follow-up
- Customer satisfaction measurement
03
Bookings and Appointments
Let customers select a service and time, confirm appointments, and receive reminders automatically.
- Book and cancel appointments
- Automated reminders
- Calendar or system integration
04
Stores and Orders
Show products, check order status, and send personalized offers to customers.
- Order tracking
- Cart recovery
- Product recommendations
05
Branches and Departments
Route customers to the right branch or department based on city and request type.
- Branch selection
- Conversation distribution
- Role-based permissions
06
Campaigns and Retargeting
Target specific segments and track who received the campaign and who did not.
- Contact segmentation
- Result tracking
- Retargeting
Clear, flexible plans
Choose the right plan for your business
A conversation flow is a Bot, contacts are Bot Users, and platform users are Members.
Chat Centraly Silver
A Smart Start
For small businesses that want to organize conversations, run one automated flow, and manage a small team.
250SAR / month
- ✓One automated conversation flow
- ✓1,000 contacts
- ✓5 platform users
- ✓Shared inbox
- ✓Contact management
- ✓Basic reports
External channel fees, Meta messaging charges, SMS/Voice provider fees, and custom integrations are billed separately when required.
Chat Centraly Gold
Grow with Confidence
For growing businesses handling more conversations and needing campaigns and contact segmentation.
500SAR / month
- ✓One automated conversation flow
- ✓10,000 contacts
- ✓5 platform users
- ✓Campaigns and broadcasts
- ✓Contact segmentation
- ✓Advanced performance reports
External channel fees, Meta messaging charges, SMS/Voice provider fees, and custom integrations are billed separately when required.
Chat Centraly Platinum
Advanced Solution
For larger companies and multi-department teams that need several conversation flows and greater contact capacity.
900SAR / month
- ✓5 automated conversation flows
- ✓50,000 contacts
- ✓10 platform users
- ✓Multi-department management
- ✓Advanced campaigns and automation
- ✓Advanced reports and analytics
External channel fees, Meta messaging charges, SMS/Voice provider fees, and custom integrations are billed separately when required.
Important Plan Notes
- Activating each channel depends on its requirements, the customer's accounts, and provider approval.
- Meta WhatsApp Business API, SMS, and Voice fees are not included in the platform subscription.
- Standard or custom integrations may require setup fees depending on the system and integration scope.
- Custom offers are available for companies that need more users, contacts, or conversation flows.
Discounted Add-ons
Expand your plan as needed without moving to a larger tier immediately.
Additional Conversation Flow
35 SAR/month
An extra flow for another department or a different service in the same business.
Additional Platform User
35 SAR/month
Add a new member to your sales or customer service team.
1,000 Contacts
29 SAR/month
A gradual capacity increase suited to small and medium businesses.
10,000 Contacts
149 SAR/month
Better value for large campaigns and rapidly growing customer bases.
Frequently Asked Questions
Before You Start
Quick answers about channels, integrations, and plans.
Is Chat Centraly only for WhatsApp?
No. The platform supports multiple channels including WhatsApp, Instagram, Messenger, Web Chat, Telegram, SMS, and Voice. Each channel is configured according to its own requirements.
Can it integrate with a CRM or ERP?
Yes. Ready-made integrations, APIs, and Webhooks can connect the platform to a CRM, ERP, or custom system, depending on the capabilities of the other system.
What is a conversation flow?
It is a visual flow that defines what the system sends, what it asks the customer, and which action it performs at every step.
What is the difference between contacts and platform users?
Contacts are customers stored in the platform, while platform users are your employees who manage conversations and campaigns.
Are Meta fees included?
No. Plan prices cover the Chat Centraly platform, while official Meta WhatsApp API messaging fees are billed separately according to usage.
Can you prepare a custom solution?
Yes. We can prepare an offer based on the required number of channels, users, contacts, conversation flows, and integrations.
Bring Your Channels and Systems Together
Start with Chat Centraly and organize sales and customer service from one place.