On-premises system within your infrastructure

Full control over your company’s system

On-premises call center that provides internal infrastructure giving your company full control with performance and flexibility in customization.
Operates entirely within the company network without internet
Full control over infrastructure, hardware, and operational settings
High voice quality through a dedicated LAN for calls
Suitable for sensitive sectors that require full data sovereignty

Trusted by Saudi Companies

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Why choose the on-premises call center from Centaraly?

Infrastructure optimized for peak performance

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Expertise in internal enterprise infrastructure

Extensive experience in designing and deploying PBX and internal communication systems, with deep expertise in Saudi networking and security requirements.
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Stable performance for different conditions

The system operates on an independent internal network and can be supported by an uninterruptible power supply (UPS) to ensure continued operation during power outages.
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Specialized Tech Support within KSA

A local team conducts on-site visits to diagnose hardware issues and optimize system configuration to ensure maximum stability and long-term reliability.
Centraly On-premises Call Center Features

Integrated call center within your company

Full control within your company premises

The on-premises call center system relies entirely on in-house infrastructure without any external networks.
Full control over the server, data, and internal PBX network
Operating the system on an internal network without relying on an internet connection when needed.
Internal security control and deep configuration customization

Hardware-dependent operating infrastructure

Stable infrastructure based on company’s hardware to ensure optimal performance under various operating conditions.
High voice quality on the internal network
Ability to operate the system on a fully closed LAN environment
Stable performance with a robust network infrastructure

Full management of internal calls

Full communication system with extensions and call transfers operating in real-time, without any internet-related latency.
Real-time transfers via LAN
Completely free internal calls
High flexibility in creating extensions and groups

Manual call recording and analysis

Performance review via recordings stored locally on internal servers to ensure privacy of sensitive data.
Full control over recording storage
Ability to archive data internally according to company policies
Quality reviews based on supervisor expertise

In-house operation and maintenance

Routine maintenance, updates, and issue management are handled by the company’s team or Centaraly’s support team.
Flexibility in internal system customization
Ability to customize settings for each department
Flexible operating models based on your business needs.

Seamless integration with the company’s local systems

Full Integration with the company’s internal systems such as CRM or ERP operating within the same local network.
Approved and secure broadcast campaigns and messages
Sending invoices, files, and direct links
Message personalization by customer or segment

Operational flexibility

Integration with your organization’s tools

Centrally call center is compatible with tools and systems operating on the same internal network

Improve your customer service ecosystem within your company

Equip your team with an internal call center system that gives you full control over data.

Customer Reviews

Trusted by Business Excutives

Working with Centraly was clear from the start. The team understood our needs, and implementation was straightforward. We saw a real improvement in organizing communications and managing daily operations.
Ahmed Al-Otaibi
Chief Operating Officer
What sets Centraly apart is that they do not sell promises. The solution they delivered fit our existing infrastructure, and the technical support is responsive and understands large enterprise environments.
Abdullah Al-Qahtani
Chief Technology Officer
Moving to the cloud call center with Centraly simplified many aspects for us, especially as our branches expanded. Management became clearer, and performance tracking is now much easier than before.

Mohammed Al-Subaie
Customer Service Manager
The system is stable and the reports are clear. The biggest difference for us was having full control over call distribution without chaos during peak times.
Nasser Al-Dosari
Chief Operating Officer
FAQ

More about Centraly On-premises Call Center

What is an on-premises call center?

An on-premises call center is a contact center that operates within the company’s premises using internal servers and devices, enabling the management of calls, extensions, and recordings within the local network without relying on external cloud infrastructure.

An on-premises call center provides full control over communication data and call quality, making it suitable for organizations that require internal operation, greater independence, and adherence to specific security policies.

You can get started by contacting the Centraly team to assess your current network environment, then setting up the system on-site and operating it according to technical and operational requirements, with technical support provided during deployment and operation.

When the work environment requires full data sovereignty, or when the internal infrastructure does not allow reliance on the internet.

Yes, to operate and maintain the hardware and to configure the system when needed.

Yes, if the CRM operates within the same internal network.

Yes, through VPN connectivity or a private network.

The on-premises system continues to operate fully because it does not rely on the internet. An uninterruptible power supply (UPS) is also available.

Yes, Centraly provides a local team that conducts on-site visits to maintain and resolve any issues as soon as they occur.

Start improving your customer service operations in your company